Terms of service

Last Updated: October 8, 2026

Overview

Welcome to Tess & Mae Jewelry. This website and online store are operated under the Tess & Mae Jewelry brand. Throughout these Terms of Service, the words "we," "us," and "our" refer to the operator of Tess & Mae Jewelry.

We provide access to our online store, including its products, content, features, and services, subject to your acceptance of the terms, conditions, and policies outlined below.

By visiting our website, browsing our collections, or purchasing a product, you agree to these Terms of Service ("Terms") and any additional policies referenced within them.

These Terms apply to all website visitors and users, including customers, account holders, and individuals submitting content.

Please review these Terms carefully before using our website. If you do not agree with them, you should refrain from accessing or using our services.

We may introduce new features, products, or services over time. Unless otherwise stated, these additions will also be governed by these Terms.

Section 1 – Online Store Eligibility and Use

By accessing or purchasing through Tess & Mae Jewelry, you confirm that you are at least the age of majority in your state of residence or are using the website with the permission and supervision of a parent or legal guardian.

You agree to use our website and products only for lawful purposes and in compliance with applicable federal, state, and local laws.

You must not:

Use our website for illegal or unauthorized activities.
Infringe on the intellectual property rights of Tess & Mae Jewelry or others.
Introduce viruses, malware, or other harmful software.
Interfere with the security, functionality, or proper operation of our website.

We reserve the right to restrict or terminate access when these Terms are materially violated, subject to applicable law.

Section 2 – General Conditions

We reserve the right to decline transactions, restrict access, or discontinue services when reasonably necessary for legitimate business, security, or legal reasons.

Certain information submitted through our website may be transmitted across different networks and systems to support the operation of our services.

Payment information is handled through payment service providers using appropriate security measures.

You may not reproduce, distribute, resell, or commercially exploit any part of our website or services without prior written authorization.

Section headings are included for convenience and do not affect the interpretation of these Terms.

Section 3 – Website Information and Accuracy

We make reasonable efforts to ensure that the information displayed on our website is accurate, complete, and current.

However, occasional errors, omissions, or outdated information may occur.

Website content is provided for general informational and shopping purposes. Product-specific information should be reviewed carefully before making a purchase.

We may update or modify website content as necessary to reflect changes in products, services, or business operations.

Nothing in this section limits our responsibility to provide accurate product and transaction information as required by applicable consumer protection laws.

Section 4 – Product Prices and Service Changes

All product prices are displayed in the currency indicated on our website. For purchases through our United States storefront, prices are generally presented in U.S. dollars (USD).

Prices and promotional offers may change without advance notice.

We may adjust product availability, introduce new collections, discontinue items, or modify website features as part of normal business operations.

Price changes will not retroactively affect purchases already accepted and completed, except where permitted by applicable law or where an order must be corrected or canceled due to a genuine error.

We are not responsible for temporary service interruptions or changes beyond our reasonable control, subject to applicable legal requirements.

Section 5 – Products, Availability, and Returns

Tess & Mae Jewelry offers jewelry and related accessories through its online store.

Certain products may be available exclusively online or offered in limited quantities.

We take reasonable care to present product photographs, descriptions, colors, dimensions, and other relevant details accurately.

However, slight visual differences may occur because of lighting conditions, photography, and individual screen settings.

Product availability and selection may change at any time.

We reserve the right to limit purchase quantities or restrict sales when reasonably necessary and legally permitted.

Returns and Exchanges

Our return and refund procedures are governed by our separate Return & Refund Policy, available at:

https://tessmae.com/policies/refund-policy

Eligible products may be returned within 30 days of delivery, subject to the conditions described in that policy.

For standard returns, including changes of mind or personal preferences, customers are responsible for applicable return shipping costs.

For confirmed damaged, defective, or incorrect products, we will provide an appropriate resolution in accordance with our policy and applicable law.

If these Terms conflict with our Return & Refund Policy regarding returns, exchanges, or refunds, the Return & Refund Policy will generally take precedence for those matters, without limiting any non-waivable legal rights.

Section 6 – Orders, Billing, and Account Information

We reserve the right to review, reject, limit, or cancel orders when reasonably necessary, including situations involving suspected fraud, payment authorization issues, inventory shortages, or incorrect information.

Purchase restrictions may apply to orders associated with the same customer, household, payment method, or shipping address.

If we cancel or materially modify an order, we will make reasonable efforts to notify you using the contact details submitted at checkout.

Any refund owed following an order cancellation will be processed in accordance with applicable law.

By placing an order, you agree to provide accurate, current, and complete billing, delivery, and contact information.

You are responsible for ensuring that your shipping details are correct and for updating your account information when necessary.

Shipping Charges and Order Totals

Standard shipping within the United States costs $5.00 for orders below $50 USD. Orders with a qualifying subtotal of $50 USD or more receive free standard shipping.

The qualifying subtotal is calculated after discounts and before applicable taxes. Shipping costs and applicable taxes will be displayed during checkout before you confirm your purchase.

For more information about our shipping procedures and delivery estimates, please review:

https://tessmae.com/policies/shipping-policy

For questions regarding returns, refunds, or exchanges, please review:

https://tessmae.com/policies/refund-policy

Section 7 – Third-Party Tools and Features

Our website may include optional services, applications, integrations, or features supplied by independent third-party providers.

These services may operate under separate terms, conditions, and privacy policies.

We do not control every aspect of third-party tools and cannot guarantee their continuous availability or functionality.

You are responsible for reviewing any applicable third-party terms before choosing to use those services.

We may introduce additional integrations or features in the future, which will also be subject to these Terms where appropriate.

Nothing in this section excludes liability that cannot legally be limited.

Section 8 – External Websites and Links

Our website may contain links to third-party websites, platforms, or resources for your convenience.

These external websites are independently operated and may have their own terms of use, privacy practices, and business policies.

We do not control the content, availability, or security of websites operated by unaffiliated third parties.

When visiting external websites or purchasing products or services from third parties, we recommend reviewing their terms and policies.

Any concerns regarding products or transactions completed directly with an independent third-party provider should generally be addressed to that provider.

We remain responsible for our own obligations under applicable law.

Section 9 – Customer Reviews, Feedback, and Submissions

We welcome customer feedback, product reviews, suggestions, and other communications related to our products and services.

By voluntarily submitting content to our website or sending material intended for publication, you grant Tess & Mae Jewelry a non-exclusive, royalty-free license to reproduce, display, publish, and use that content for legitimate business purposes, including website presentation and marketing, subject to applicable law and our Privacy Policy.

You retain ownership of your original content.

We may moderate or remove submissions that are unlawful, fraudulent, abusive, misleading, infringe intellectual property rights, or violate these Terms.

You agree not to submit content that:

Infringes another person's intellectual property or privacy rights.
Contains knowingly false or misleading information.
Includes malicious software or harmful links.
Impersonates another individual or organization.
Contains unlawful threats, harassment, or discriminatory material.

Customer reviews and testimonials will be handled in accordance with applicable consumer protection requirements.

Nothing in these Terms is intended to prevent customers from sharing truthful opinions or legally protected feedback about their experiences.

Section 10 – Personal Information and Privacy

Your use of our website and submission of personal information are governed by our Privacy Policy.

Our Privacy Policy describes how information may be collected, processed, stored, and disclosed in connection with our online store.

It also explains the privacy rights that may be available to you under applicable United States federal and state laws.

You can review our Privacy Policy at:

https://tessmae.com/policies/privacy-policy

For privacy-related questions, contact info@tessmae.com.

Section 11 – Errors, Omissions, and Corrections

Despite our efforts to maintain accurate website information, occasional typographical errors or inaccuracies may occur.

These may concern:

Product descriptions or specifications.
Product pricing and promotional offers.
Shipping charges or estimated delivery dates.
Inventory levels and availability.
Discount terms or checkout information.

We reserve the right to correct errors and update inaccurate information when necessary.

If an error materially affects an order, we may contact the customer to explain the issue and offer an appropriate resolution, including cancellation and refund where required.

Corrections will be handled fairly and in accordance with applicable consumer protection laws.

Section 12 – Prohibited Activities

You agree not to misuse the Tess & Mae Jewelry website or its services.

Prohibited activities include:

Engaging in unlawful or fraudulent conduct.
Violating applicable federal, state, or local laws.
Infringing intellectual property or privacy rights.
Harassing, threatening, abusing, or unlawfully discriminating against others.
Providing deliberately false or misleading information.
Uploading malicious code, viruses, or other harmful technology.
Attempting unauthorized access to accounts, servers, or website systems.
Collecting personal information about other users without lawful authorization.
Conducting spam, phishing, or fraudulent communications.
Circumventing website security measures or access restrictions.
Using automated tools to interfere with website operations or collect protected information without authorization.

We may suspend or restrict access to our services when necessary to address violations of these rules.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We strive to maintain a secure, reliable, and convenient online shopping experience.

However, we cannot guarantee that access to our website will always be uninterrupted, error-free, or available at every moment.

Temporary disruptions may occur due to scheduled maintenance, software updates, technical problems, or circumstances beyond our reasonable control.

To the fullest extent permitted by applicable law, the website and its digital services are provided on an "as is" and "as available" basis, except where warranties or other obligations are expressly provided or legally required.

To the maximum extent permitted by applicable law, Tess & Mae Jewelry and its operators, employees, agents, service providers, and affiliates will not be liable for indirect, incidental, special, or consequential damages arising from website use.

This limitation does not apply to liability that cannot legally be excluded or restricted.

Certain states do not permit particular warranty exclusions or liability limitations. In those jurisdictions, these provisions apply only to the extent legally permitted.

Nothing in these Terms reduces or eliminates your rights concerning defective goods, inaccurate product descriptions, refunds, or other protections provided by applicable consumer protection law.

Section 14 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tess & Mae Jewelry, its operators, employees, affiliates, agents, and service providers against reasonable third-party claims, liabilities, and expenses arising directly from:

Your material violation of these Terms.
Your unlawful use of our website or services.
Your infringement of another party's intellectual property or legal rights.

This obligation does not apply to claims resulting from our own negligence, misconduct, or breach of applicable law.

Nothing in this section is intended to impose obligations that are prohibited or unenforceable under applicable consumer protection laws.

Section 15 – Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be limited or separated to the extent necessary.

The remaining provisions will continue to apply and remain enforceable to the extent permitted by law.

Section 16 – Termination of Services

These Terms remain effective while you access or use our website and services.

You may discontinue using our website at any time.

We may suspend or terminate access when reasonably necessary because of violations of these Terms, unlawful conduct, security concerns, or other legitimate business reasons.

Termination does not eliminate obligations or liabilities that arose before the termination date.

Any outstanding transactions, refunds, or other consumer rights will continue to be handled in accordance with applicable law and our published policies.

Provisions that reasonably need to survive termination will remain effective to the extent legally permitted.

Section 17 – Entire Agreement

These Terms, together with the policies expressly incorporated by reference, constitute the agreement between you and Tess & Mae Jewelry concerning your use of our website and online services.

They replace previous versions of these Terms and prior communications concerning the same subject matter, except where otherwise agreed in writing or required by law.

Our failure to enforce a provision immediately does not constitute a permanent waiver of our right to enforce it later.

Nothing in this section limits any consumer rights or remedies that cannot legally be waived.

Section 18 – Governing Law and Dispute Resolution

These Terms of Service and transactions conducted through Tess & Mae Jewelry are governed by the applicable federal laws of the United States and the laws of the State of New York, without regard to conflict-of-law principles, except where mandatory provisions of another applicable jurisdiction require otherwise.

Any dispute arising from these Terms, the operation of our website, or a purchase made through our store may be brought before a court of competent jurisdiction in the United States, subject to applicable jurisdictional and venue requirements.

Nothing in these Terms is intended to prevent a consumer from exercising mandatory legal protections or bringing a claim in a jurisdiction where such rights cannot lawfully be restricted.

Before initiating formal legal proceedings, customers are encouraged, but not required, to contact our customer service team so that we may attempt to resolve the concern.

Contact: info@tessmae.com

Section 19 – Updates to These Terms

We may revise these Terms of Service periodically to reflect changes in our products, website operations, business practices, or applicable legal requirements.

The most recent version will be available on this page.

When material changes are made, we may provide additional notice when required by applicable law.

Updated Terms generally apply prospectively from their effective date.

Continued use of our website after updated Terms become effective may constitute acceptance of those changes where legally permitted.

Changes to these Terms will not retroactively eliminate rights or obligations associated with completed purchases.

Section 20 – Contact Information

For questions about these Terms of Service, purchases, policies, or customer support, please contact us using the information below.

Tess & Mae Jewelry

Mailing Address:
30 Aqueduct St
Ossining, NY 10562
United States

Email: info@tessmae.com

Our customer service team will be happy to assist with questions regarding our website, products, and store policies.