Shipping policy
At Tess & Mae Jewelry, we are committed to making your shopping experience as smooth and convenient as possible. We carefully process every order and work to ensure that your jewelry arrives safely and within the estimated delivery timeframe.
This Shipping Policy applies to purchases shipped within the United States and explains our processing times, delivery estimates, shipping costs, tracking procedures, and other important shipping information.
Please review the details below before placing your order.
Shipping & Delivery Times
We offer affordable standard shipping throughout the United States, with FREE shipping on orders of $50 USD or more.
Our standard shipping schedule is as follows:
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Order Processing: 1–2 business days
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Estimated Shipping Transit: 4–6 business days
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Estimated Total Delivery: 5–8 business days
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Shipping Cost for Orders Under $50 USD: $5.00
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Shipping Cost for Orders of $50 USD or More: FREE
The free shipping threshold is calculated based on your order subtotal after any applicable discounts and before taxes. Shipping charges are clearly displayed at checkout before you complete your purchase.
Orders are processed Monday through Saturday, excluding applicable holidays.
Processing time begins once your order has been successfully placed and payment has been confirmed.
Delivery estimates include both order preparation and shipping transit time. Please note that these timeframes are estimates rather than guaranteed delivery dates.
Unexpected circumstances such as carrier disruptions, severe weather, public holidays, or increased shipping demand may occasionally affect delivery times.
We make reasonable efforts to fulfill and ship orders within the stated processing period.
Order Cancellations
We understand that you may occasionally need to cancel an order after completing your purchase.
Cancellation requests are accepted within 24 hours of placing an order, provided the order has not already entered the fulfillment or shipping process.
To request a cancellation, please email us at:
Include your order number and a brief explanation of your request.
We recommend contacting our support team as soon as possible, as orders may begin processing shortly after purchase.
If your cancellation request is approved before fulfillment begins, a full refund will be issued to your original payment method, including any shipping fees paid.
Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
In these cases, you may request a return after delivery in accordance with our Return & Refund Policy.
This cancellation policy does not limit any additional cancellation or refund rights provided by applicable law.
Order Confirmation & Tracking
After completing your purchase, you will receive an order confirmation email containing the details of your transaction.
Once your package has been dispatched, we will send a separate shipping confirmation email with your tracking information.
You can use this information to monitor your package's progress through the carrier's delivery network.
Please ensure that your email address is entered correctly at checkout to receive important order and shipping notifications.
Creating a customer account is not required to place an order or receive shipping updates.
Changes to Shipping Information
If you notice an error in your shipping address or need to update your contact number, please notify our customer service team as quickly as possible.
Send your request to info@tessmae.com, including your order number and the corrected information.
We will make reasonable efforts to update your details before your package enters the fulfillment or shipping process.
Please be aware that address modifications may no longer be possible once an order has been prepared for dispatch or handed over to the shipping carrier.
Customers are responsible for providing complete and accurate delivery information during checkout.
If incorrect or incomplete information causes a delivery issue, please contact us so we can review the available options.
Tracking Updates & Shipment Status
Tracking details may not become available immediately after a shipping confirmation is sent.
In some cases, it can take approximately 1–4 business days for the carrier's tracking system to display the first update or reflect new shipment activity.
Temporary gaps between tracking updates do not necessarily indicate that your package has stopped moving.
If tracking information remains unchanged for several business days, we recommend checking directly with the shipping carrier for additional details.
You may also contact our support team for assistance.
If the estimated delivery period has passed and your order has not arrived, please email info@tessmae.com so we can help investigate the situation.
Shipping Delays
While we aim to deliver all orders within the estimated timeframe, occasional shipping delays may occur.
Common causes include:
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Severe weather conditions.
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Carrier transportation disruptions.
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Public holidays.
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Unexpected increases in shipping volume.
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Operational delays beyond our reasonable control.
If your order is taking longer than expected, please review your tracking information for the latest available updates.
For orders that have not yet shipped, if we determine that we cannot meet the promised shipment timeframe, we will provide any required delay notice and offer the applicable options to accept the revised shipment date or cancel for a full refund, in accordance with U.S. federal law.
If your order has already shipped but has not arrived within the estimated delivery window, please contact us so we can review the shipment status and assist with an appropriate resolution.
Customer Support: info@tessmae.com
Shipping Destinations
Tess & Mae Jewelry currently ships exclusively to addresses within the United States.
We do not offer international shipping at this time.
Our standard U.S. shipping rates are:
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Orders below $50 USD: $5.00 flat-rate shipping.
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Orders of $50 USD or more: Free standard shipping.
These rates apply to eligible U.S. delivery addresses. Any shipping restrictions will be communicated when possible before order fulfillment.
Returns & Refunds
We want you to feel confident shopping with Tess & Mae Jewelry.
If your purchase does not meet your expectations, eligible products may be returned within 60 days of delivery, subject to our return conditions.
For regular returns involving personal preferences, sizing, or a change of mind, customers are responsible for return shipping expenses.
If you receive a damaged, defective, or incorrect item, please contact our customer support team for assistance and appropriate return instructions.
For complete details about returns, exchanges, shipping costs, and refund processing, please review our Return & Refund Policy:
https://tessmae.com/policies/refund-policy
Contact Information
If you have questions about your order, shipping status, delivery times, or tracking information, our customer service team will be happy to assist you.
Tess & Mae Jewelry
Address:
30 Aqueduct St
Ossining, NY 10562
United States
Email: info@tessmae.com
Customer Service Hours
Our customer support team is available during the following hours:
Monday–Friday: 8:00 AM–6:00 PM ET
Saturday–Sunday: 10:00 AM–4:00 PM ET
We typically respond to customer inquiries within 1–2 business days.
Thank you for choosing Tess & Mae Jewelry. We appreciate your trust and look forward to providing you with an enjoyable shopping experience.