Privacy policy

At Tess & Mae Jewelry, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our online store, purchase our products, or communicate with our customer service team.

We do not sell your personal information for money. We use the information you provide to process orders, improve our services, communicate with you, and deliver a more personalized shopping experience.

1. Information We Collect

When you interact with our website, we may collect certain personal information necessary to provide our products and services.

This information may include:

  • Personal details: Your first name, last name, and contact information.

  • Contact information: Your email address, telephone number, billing address, and shipping address.

  • Order information: Products purchased, transaction history, order confirmations, and return requests.

  • Payment information: Payment method details and transaction information processed through secure third-party payment providers.

  • Technical information: IP address, browser type, device information, operating system, and website activity.

  • Communication records: Messages, inquiries, and correspondence exchanged with our customer support team.

Some information is provided directly by you, while other details may be collected automatically when you browse our website.

2. How We Use Your Personal Information

We collect and process personal information for legitimate business purposes, including:

  • Processing, confirming, and fulfilling customer orders.

  • Managing payments, refunds, exchanges, and returns.

  • Providing customer assistance and responding to inquiries.

  • Sending order confirmations, shipping notifications, and important service updates.

  • Improving website performance, functionality, and the overall shopping experience.

  • Personalizing product recommendations and relevant website content.

  • Detecting fraudulent transactions and maintaining website security.

  • Complying with applicable legal and regulatory obligations.

  • Sending promotional communications where permitted by applicable law.

We only use personal information for purposes consistent with this Privacy Policy and applicable privacy regulations.

3. Purchases and Payment Processing

When placing an order through Tess & Mae Jewelry, you may be asked to provide billing information and select a payment method.

Payments are processed through third-party payment service providers. These providers handle payment information according to their own security practices and privacy policies.

We may receive transaction confirmations, payment status information, and limited payment details necessary for order processing, customer support, and recordkeeping.

By submitting an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

Applicable taxes and charges will be displayed during checkout in accordance with relevant requirements.

4. Sharing Personal Information

We may share necessary personal information with carefully selected service providers that help us operate our online store.

These service providers may include:

  • Payment processors and financial institutions.

  • Shipping companies and delivery partners.

  • Website hosting and e-commerce platform providers.

  • Customer service and communication platforms.

  • Marketing, advertising, and analytics providers.

  • Fraud prevention and security service providers.

Information is shared only as reasonably necessary for these services, subject to applicable legal requirements.

Some advertising and analytics technologies may involve sharing personal information in ways that are considered targeted advertising or a sale or sharing under certain privacy laws. Where applicable, we provide the required notices and choices.

We may also disclose personal information when legally required or when reasonably necessary to protect our business, customers, or legal rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential functionality, understand website traffic, and improve your shopping experience.

These technologies may help us:

  • Remember your shopping cart and browsing preferences.

  • Maintain website security and functionality.

  • Analyze visitor activity and website performance.

  • Improve navigation and product presentation.

  • Measure the effectiveness of marketing campaigns.

  • Display relevant advertising where permitted.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools.

Disabling certain cookies may affect the functionality of some website features.

Third-party advertising and analytics partners may also use their own tracking technologies, subject to applicable privacy requirements.

6. Email Communications

We may contact you by email for various purposes related to your shopping experience.

These communications may include:

  • Order confirmations and payment notifications.

  • Shipping and delivery updates.

  • Customer service responses.

  • Product availability notices.

  • Important changes to our services or policies.

  • Promotional offers, new collections, and special announcements.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those messages.

Please note that transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your purchase.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Our online store relies on security measures provided by our e-commerce platform and other relevant service providers.

Although we work to maintain a secure shopping environment, no electronic transmission or storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they notice any suspicious account activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

  • Complete and document transactions.

  • Maintain customer service records.

  • Process returns and refunds.

  • Meet accounting and tax obligations.

  • Prevent fraud and resolve disputes.

  • Comply with applicable legal requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, unless continued retention is legally necessary.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you.

  • Ask us to correct inaccurate or outdated information.

  • Request the deletion of eligible personal information.

  • Obtain information about how your personal data is used or disclosed.

  • Opt out of certain forms of targeted advertising or data sharing.

  • Withdraw consent for specific processing activities where applicable.

Some requests may be subject to legal exceptions, identity verification, or recordkeeping requirements.

To exercise any applicable privacy rights, please contact us at info@tessmae.com.

We will review and respond to your request in accordance with applicable law.

10. International Data Processing

Our website and its associated service providers may process or store information in locations outside your state or country of residence.

As a result, your personal information may be transferred to jurisdictions with privacy laws that differ from those in your location.

Where required, we take appropriate steps to ensure that international data transfers comply with applicable legal requirements.

11. Children's Privacy

Tess & Mae Jewelry does not knowingly collect personal information directly from children under the age of 13.

Our products and services are not specifically directed toward children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate action to delete the information.

Parents or legal guardians who believe their child has submitted personal information may contact us at info@tessmae.com.

12. Business Transfers

In the event that Tess & Mae Jewelry undergoes a merger, acquisition, restructuring, asset sale, or other business transaction, personal information may be transferred as part of that process.

Any such transfer will be handled in accordance with applicable privacy laws and relevant confidentiality requirements.

13. Third-Party Websites and Services

Our website may contain links to external websites, payment providers, or other third-party services.

These services may operate under their own privacy policies and terms of use.

We encourage customers to review the privacy practices of any third-party website before submitting personal information.

Tess & Mae Jewelry is not responsible for the independent privacy practices of external websites that we do not control.

14. Website Content and Intellectual Property

Unless otherwise indicated, the content displayed on the Tess & Mae Jewelry website, including text, product photography, graphics, designs, logos, and other materials, is owned by or licensed to Tess & Mae Jewelry or its respective rights holders.

These materials are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use of protected website content is prohibited without prior written authorization from the relevant rights holder.

15. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, technology, legal obligations, or data protection practices.

Any revisions will be published on this page, together with an updated effective date where appropriate.

If significant changes are made, we may provide additional notice when required by applicable law.

We encourage visitors to review this page periodically to stay informed about how their personal information is handled.

16. Contact Information

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us using the information below.

Tess & Mae Jewelry

Address:
30 Aqueduct St
Ossining, NY 10562
United States

Email: info@tessmae.com

Our customer support team will assist with privacy-related inquiries and requests concerning your personal information.

Last Updated: October 8, 2026